PC and Technology repair superstars required!

A bit about the role:

The Novatech Repairs team delivers support to all our customers by providing a great repairs service, when our customers need it, on Novatech PCs, Laptops and also 3^rd party branded units. Our team are passionate about what they do which means our customers always receive a first-class service. 

Due to the nature of the work our repairs team do, this role would be based at our head offices, in Portchester, Hampshire.

What we are looking for:

We have an exciting opportunity within our repairs team and would love to hear from people with drive, enthusiasm and a genuine passion for IT technology. 

As the successful candidate, you will have a genuine interest in PCs and keeping up with the latest technologies. You will have brilliant problems solving skills, using your broad technical knowledge and practical experience of computer hardware to undertake diagnosis and repairs. 

You will also be supporting our Direct 2 Desk customers, meaning you will need to be methodical and process driven to log, categorise customer equipment, ensuring that it is processed in the right way.

Your top-notch communication skills (both verbal and written) will ensure you can relay information or instructions accurately and effectively both to our customers and your colleagues across our different departments.

This is a great role for someone who has had experience in a similar role, or someone who already has good all-round tech knowledge and wants to start their tech career.

If the above sounds like your next perfect role, then we want to hear from you.

A bit about our Repairs team:

Our Repairs team is often the place where people start their careers within Novatech. The core team is incredibly friendly and supportive. They work with a number of departments across the business, so you’ll get to speak to lots of people as part of your day-to-day work. They are also passionate about delivering excellent customer experiences. Our Repairs Supervisor is someone who thrives on training and developing people to help them reach their full potential. The team are looking forward to having someone new join them soon!

If this sounds like a role and a team that’s right up your street, then we’d love to hear you!

What working here means for you:

There are lots of benefits working for us! Not only do you get to work with really cool people but you get a real chance to be yourself. We are passionate about your wellbeing and we do fun stuff like Company and department socials, volunteering and raise money for charity.

We have good transport links to the building and have free staff parking and a lockable bike shed for if you drive or ride. 

AND THERE’S MORE!

• 25 days holiday plus bank holidays (with the chance to buy additional days)
• Health plan scheme
• Product training
• Cycle to work
• Employee Assistance Programme
• Staff discounts
• Social and wellbeing events
• A great breakout room
• Kitchen and shower facilities

About us:

We've been in the IT tech business for over 37 years and we love what we do! Gaming and retail are important areas for our business, but what you may not know is that we also work heavily with some of the largest and most respected businesses in a range of industries to supply their tech. Whether it’s transforming maritime companies with life-saving training simulators or building one-off Reign gaming PCs, there’s no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we can’t tell you about, yet). Pretty cool, right?

Looking after our people is a priority ,as it's the commitment and passion they have which makes our business the success it is today. 

• Please view the Repairs Technician 2024 document (opens in a pop up)